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Frequently Asked Questions

Click on the category and then the question to obtain clarity.

  • The Online Voting System does not authenticate me. What do I need to do?
    It is likely that you are entering your student number. The second possibility is that you copied the Access Key incorrectly. Please avoid any spaces before, in-between and after the access key string.
  • The system says "Ballot Not Found""
    You may have entered you Access Key incorrectly. Please make sure that there are no spaces before in-between or after the 15-digit access key. Please count and make sure that you have entered 15 digits as an Access Key and that each digit is correct.
  • The system says "Election not Found". What does this mean and what do I need to do?"
    Firstly, please make sure that you have stable internet connectivity. You may have entered the Access Link incorrectly. Please make sure that the link is preceeded by https://. Also make sure that there are no spaces before in-between and after the access link that is entered into the address bar.
  • I get an error message that says I have voted already. I know I have not voted. What should I do?
    The Access Key sent to you was generated by the Independent Electoral Officer. UMP does not know what the access keys are. The Access Key was sent directly to you and to no-one else so that it is not known by anyone else. If you have shared to your Access Key with someone, then you have compromised the integrity of your vote. PLEASE DO NOT SHARE YOUR ACCESS KEY WITH ANYONE. Also, please do not use anyone else's Access Key.
  • I did not receive an Access Key. How can I get one?
    The email address stored as part of your record may be incorrect. Please check your record with the university. The other reason may be that you do not feature on the voters register. Please check by pressing the "Am I Eligible to VOTE" button on the home page of this website. If indeed you are ineligible since your record will not be found. To update your details, you need to visit the Student Governance Office. If your record is available, please request your access key online via the website.
  • I have received an email message with my Access Key but I do not have an internet connection to use for voting.
    You could visit a physical voting site on campus where you will be assisted to vote onsite.
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